The softener provides soft water that prevents hard water & rust stains, avoids scale build-up, improves taste and odor, increases lifespan of appliances and will also improve rough dry skin while increasing lathering of soaps. The inlet high-flow shut-off control valve will allow a very slow rinse resulting in improved water quality and greater capacity and is also designed with a 360 degree swivel for easy connection of inlet hose and travel friendly option of cap & plug to prevent leakage. Back-flush adapter is included for quick reverse connection when required. It includes hardness test strips, storage inlet/outlet caps, handle, inlet hi-flow shut off valve, inlet and outlet hose adapters, back-flush adapter and a high pressure 4′ white drinking hose and a full cradle base for a very secure & stable setting. Shipping is reimbursed/paid for damaged or defective products, all other returns are paid for by the shipper. Product need to be unused with all accessories. We will inspect the item upon arrival and process the refund. A restocking fee may be deducted.